Disawar Privacy Policy

1. Introduction

Disawar ("we", "us", "our") is committed to protecting the privacy of every person who uses the Disawar platform at disawar.fun. This Privacy Policy explains how we collect, use, store and share personal information when you register an account, make a deposit in PKR, place a bet or otherwise interact with our services.

This policy applies to all users of the Disawar platform, including registered account holders and visitors who browse the site without registering. By using Disawar, you confirm that you have read and understood this policy. If you do not agree with how we handle your data, please do not use the platform.

2. Data We Collect

The personal information we collect depends on how you use Disawar. Below is a breakdown of the categories of data we may hold:

2.1 Registration Data

When you create a Disawar account, we collect the information you provide during sign-up, including:

• Full name as it appears on your national identity document
• Date of birth — required to verify that you are 18 years of age or older
• Email address — used for account communications and login
• Mobile number — used for account security and, where applicable, JazzCash or Easypaisa payment verification
• City or province — to understand which Pakistan regions our players are based in

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering requirements and to protect our players, we may request:

• A copy of your CNIC (Computerised National Identity Card)
• Proof of address documentation
• Verification of the payment method you use for deposits (for example, confirmation that a JazzCash or Easypaisa mobile wallet is registered in your name)

2.3 Transaction Data

We maintain records of all financial transactions conducted through your account, including deposit amounts in PKR, withdrawal requests, bonus credits and wagering activity. These records are necessary for account management, fraud prevention and financial compliance.

2.4 Technical & Device Data

When you access Disawar from any device, we automatically collect certain technical information, including your IP address, browser type, device type, operating system and the pages you visit on the platform. This data helps us improve platform performance, detect suspicious activity and ensure a secure experience for all players.

2.5 Communications Data

If you contact Disawar support by live chat, email or any other channel, we retain a record of those communications. This helps us resolve queries accurately and maintain quality of service.

3. How We Use Your Data

The personal data we collect is used for the following specific purposes:

Purpose	Data Used
Account creation and management	Registration data, date of birth, contact details
Identity verification (KYC)	CNIC copy, proof of address, payment method details
Processing PKR deposits and withdrawals	Transaction data, payment method verification
Fraud prevention and security	Device data, IP address, transaction patterns
Customer support	Communications data, account history
Responsible gaming tools	Wagering history, session data, self-exclusion preferences
Platform improvements	Technical and device data, usage patterns
Marketing communications (opt-in only)	Email address, mobile number, game preferences

We do not use your personal data for automated decision-making that produces legal effects without human review — for example, any decision to close your account based on unusual activity will involve a member of our team reviewing the relevant information before action is taken.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing your registration details, verifying your identity and handling your PKR transactions is necessary to fulfil the agreement between you and Disawar when you open an account.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and improving our service quality are pursued as legitimate interests, provided they do not override your privacy rights.
• Consent: Where we send you promotional communications about bonuses, cricket betting offers, PSL promotions or casino events, we do so only where you have actively opted in. You can withdraw this consent at any time.
• Legal obligation: Identity verification, AML compliance and transaction record-keeping may be required as legal obligations regardless of consent.

5. Data Sharing

Disawar does not sell your personal data to any third party. We may share your information only in the following limited circumstances:

5.1 Payment Providers

When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, we share the minimum necessary information — such as your name and account reference — with the relevant payment provider to process the transaction. These providers are bound by their own privacy obligations and are not permitted to use your data for any other purpose.

5.2 Identity Verification Partners

Where KYC verification is required, we may work with a third-party identity verification service. Your submitted documents are shared with such a partner solely for the purpose of verification and are handled under strict confidentiality agreements.

5.3 Game Providers

For Live Casino, slots and fish games powered by third-party game studios, a session token and your anonymised player ID may be shared with the provider to load your game session. Full account details such as your name, CNIC or mobile number are not shared with game providers.

5.4 Legal Requirements

We may disclose personal data if required to do so by a valid legal process, court order or regulatory authority. In such cases we will share only what is strictly required and, where legally permitted, we will inform you of any such disclosure.

6. Payments & KYC

All financial transactions on Disawar are conducted in Pakistani Rupees (PKR). When you deposit via JazzCash, Easypaisa, Raast or bank transfer, your payment details are transmitted directly to the relevant provider using encrypted channels. Disawar retains a record of the transaction amount, date, method and outcome for account management and audit purposes.

KYC verification is a standard industry requirement that protects both players and the platform from fraud and money laundering. The documents you submit for KYC — including your CNIC — are stored securely and accessed only by authorised Disawar team members with a specific operational need. KYC documents are not used for any purpose other than verifying your identity and payment method.

7. Cookies & Tracking

Disawar uses cookies and similar tracking technologies to operate the platform, remember your session and understand how players use the site. Here is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function — including keeping you logged in during an active session. These cannot be disabled without affecting your ability to use the site.
• Performance cookies: Collect anonymised data about how pages are used — for example, which games are most visited and how long sessions typically last. This helps us improve the platform experience.
• Security cookies: Help us detect unusual login patterns, prevent session hijacking and protect your account from unauthorised access.
• Preference cookies: Remember your display settings, preferred language and other personalisation options so you do not need to reset them on every visit.

You can manage non-essential cookies through your browser settings at any time. Disabling performance or preference cookies will not prevent you from using Disawar, though some personalisation features may not work as expected.

8. Data Retention

We retain your personal data for as long as your Disawar account is active and for a defined period after account closure, as required for financial record-keeping, fraud prevention and compliance purposes.

• Active account data is retained for the full duration your account is open.
• Transaction records (deposit and withdrawal history) are retained for a minimum of five years after the transaction date, in line with standard financial record-keeping practice.
• KYC documents are retained for as long as required by applicable obligations and deleted securely once the retention period expires.
• Support communications are retained for up to three years from the date of the interaction.
• Marketing preferences and associated contact data are deleted within a reasonable period once you withdraw consent or close your account, unless another retention basis applies.

Once a retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Security Measures

Disawar takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss:

• All data in transit between your device and the Disawar platform is protected using SSL/TLS encryption.
• Stored personal data and financial records are held on access-controlled servers with role-based permissions — only team members with a specific operational need can access sensitive data.
• Account passwords are hashed and salted — Disawar does not store plain-text passwords and support staff cannot view your password.
• Suspicious login activity, such as attempts from an unrecognised device or location, triggers automated security alerts.
• Internal security practices are reviewed regularly to keep pace with evolving threats.

While we maintain strong security measures, no online platform can guarantee absolute security. We strongly encourage you to use a unique, strong password for your Disawar account and to avoid sharing your login credentials with anyone.

10. Your Rights

As a Disawar user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

11. Children's Privacy

The Disawar platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a minor, the account will be immediately suspended, any balance voided and all associated personal data deleted.

If you are a parent or guardian and believe your child has registered on Disawar without your knowledge, please contact our support team immediately with your concern so we can investigate and take appropriate action.

12. Policy Changes

Disawar may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When material changes are made, we will notify registered players by email or via an in-platform notification. The updated policy will always display a revised "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the Disawar platform after an updated policy is published constitutes your acknowledgement of the changes.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, you can reach the Disawar team at any time.

Our player support team is available 24/7 via the live chat feature inside the Disawar platform. For privacy-specific queries, you can also write to us at [email protected]. Please include "Privacy Request" in the subject line so your message reaches the right team promptly.

For general questions about your account, deposits, withdrawals or responsible gaming tools, visit our FAQ page which covers the most common queries from Pakistan players.